Josh Hart

Product Manager
About
Product · Go-to-market · Commercial Strategy

I'm a Product Manager at IBM, managing an enterprise services portfolio that crossed $212M last year.

Product, go-to-market, and commercial architecture are usually three separate jobs. I treat them as one. I tier services so they expand without breaking, write the contract language that holds up through legal, and build the pricing guardrails sellers reach for when a deal is on the line.

$212M
portfolio under management
+$32M
revenue growth, year over year
$1M
min ACV, new enterprise tier
−30%
deal-cycle time
Experience
Where I've worked
Jan 2025 — Present

Product Manager·IBM

Own product strategy, GTM, and commercial architecture across enterprise subscription services portfolio.

  • Grew portfolio revenue from $180M to $212M year oover year by architecting modular, tiered service model to grow ACV and open new market segments.
  • Designed and packaged a net-new enterprise offering with a $1M minimum ACV targeting Fortune 500 accounts across finance, telecom, logistics, and healthcare.
  • Built the commercial frameworks (GP targets, pricing guardrails, discount logic, upsell paths) sellers and solution architects use to price and position with confidence.
  • Authored standardized contracts and service descriptions from scratch through legal review, cutting deal-cycle time 30% and eliminating regional T&C inconsistencies worldwide.
Product StrategyGTMPricingSales EnablementCommercial Architecture
Mar 2023 — Dec 2024

Product Owner·IBM

Led cross-functional product and delivery teams for IBM's internal enterprise platforms. Roadmap ownership, Agile delivery, and operational reliability.

  • Cut support volume and sped workflow completion 80%+ by shipping a self-service agentic AI assistant that consolidated siloed IT processes.
  • Drove incident response from a 4-minute average to under 30 seconds for financially critical infrastructure via predictive monitoring.
  • Hit 95%+ global compliance across 1,000+ teams through a monitoring and change-management initiative, with results presented to executive leadership.
AgileObservabilityAI AutomationChange Management
Feb 2022 — Mar 2023

Procurement Data Analyst·US Radiology

Owned spend analysis, financial reporting, and process improvement across $80M+ in annual procurement for a 160-facility national network.

  • Recovered $40M+ in financial visibility by leading a spend-recategorization initiative and standardizing the Chart of Accounts.
  • Eliminated $20M+ in duplicate spend through an AP record consolidation, and captured $2M in annual savings via quarterly spend analysis.
Data AnalysisPower BIVendor Strategy
Sep 2021 — Feb 2022

Procurement Buyer·Dashiell Corp.

Managed procurement and logistics for industrial construction and engineering project sites.

  • Procured and managed logistics for $2.5M+ in equipment with 100% on-time delivery, reducing project delays 15% by aligning lead times with site schedules.
ProcurementLogistics
Spotlight
Three things I'm proud of
01 — Portfolio strategy

Tiering a $200M portfolio without breaking it

The portfolio had internally-competing product lines and flat pricing that left money on the table. I rebuilt it as a modular, tiered value proposition, consolidating overlapping offers, opening entry and mid-market tiers, and adding an add-on framework so accounts could grow without a new sale.

The result wasn't just more revenue. It enabled sellers with more options and more flexible to meet more customers' needs.

$180M→$212M
portfolio revenue, year over year
+14%
renewal revenue
+12%
new client acquisition
+8.5%
average contract value
02 — Net-new offering

Building a $1M-floor offering from a blank page

Identified underserved need at the top of the market and built the answer end-to-end: opportunity identification, solution design, commercial packaging, and pilot execution.

Delivered a brand-new enterprise tier with a $1M minimum ACV focused on Fortune 500 accounts across finance, telecom, logistics, and healthcare. Backed by targeted sales plays and pitch assets that map product value to each buyer's priorities.

$1M
minimum ACV
4
F500 pilots, 4 verticals
End-to-end
opportunity → pilot
03 — Side project

Spotted the gap. Built the product. Shipped it solo.

Small businesses live and die by their online reputation, but the review management tools on the market are either enterprise-priced or barely functional. I built earn5stars to fill that gap, a full-featured SaaS that handles the entire review workflow without the bloat.

Stripe-powered subscriptions, with authentication and data, LLM and Google Maps/Places APIs, and automated customer outreach. Reputation management on autopilot.

Solo-built
product, design & engineering
Full-stack
Database · Stripe · Google APIs
earn5stars.com ↗
live product
At a Glance
At a Glance
Josh Hart
IT Response
<30s
down from a 4-min average
Delivery
JiraConfluenceMondayAirTable
Revenue & Analytics
Power BITableauQualtricsSalesforce
Design
FigmaAdobe CS
Frontend
HTMLCSSJavaScriptReactTailwindSCSS
Backend & Data
SQLFirebase
AI & Tooling
GitHubVSCodeCI/CDAPI Integrations
Global compliance
95%+
across 1,000+ teams
Contact
What's next

Let's build something worth buying.

Email me ↗ LinkedIn ↗ Resume ↗